We accept a variety of payment methods, including major credit cards (Visa, MasterCard), PayPal, and local payment options in select countries. All payments are processed securely through our payment gateway.

If a product is out of stock, it will be clearly indicated on the product page. You can also sign up for a notification to be informed when the item is back in stock.

Yes, we frequently offer promotions and discounts, especially during holiday seasons or special events. Be sure to sign up for our newsletter to receive exclusive offers and updates on upcoming sales.

Yes, we offer gift cards that can be used across our store. Gift cards are available in various denominations and can be purchased directly on our website but you need to contact our customer service first.

Many of the products in our store are certified organic and eco-friendly. We make it a priority to offer products that align with sustainable and ethical standards. You can find the certification details on individual product pages.

Yes, we offer volume discounts for bulk orders. Please contact our customer service team for more details and to discuss a custom quote for large purchases.

Are there any additional customs fees or duties for international orders? For international orders, customs duties and taxes may apply depending on the country of delivery. These charges are the responsibility of the customer, and we recommend checking with your local customs office before placing an order. We will do our best to avoid unnecessary fees, but sometimes they may still occur.

Shipping times vary by destination. For most countries, orders typically arrive within:

• EU/EEA: 2–5 business days

• North America: 5–7 business days

• Asia/Australia: 7–12 business days
  Delays may occur due to customs processing or logistical issues

Shipping costs depend on your location and the size of the order. You can view the shipping fee during checkout after entering your address. We strive to keep our shipping rates competitive and affordable.

No, we dont offer free shipping. For international orders, please check our promotions page, as we occasionally offer free shipping for some orders.

Yes, once your order has been shipped, we will send you a tracking number if you have purchased tracking for your parcel, so you can monitor your package’s journey. You can track your order directly through our shipping partner’s website.

If you wish to change or cancel your order, please contact our customer service team as soon as possible. Once the order has been dispatched, we are unable to make changes or cancellations.

Yes, we ship to most countries across Europe and internationally. If your country is not listed during checkout, please contact us, and we will do our best to accommodate your order.

We are sorry to hear that! Please contact our customer service team immediately with photos of the damaged items and your order number. We will try to assist you.

Yes, we offer a 14-day return policy for non-perishable items. If you’re not happy with your purchase, you can return it for a full refund, as long as the product is in its original, unopened condition. Certain food items may be excluded from returns due to hygiene reasons.