Return & Refund Policy

At Taste of Nord (by Norden Trade Company),  we want you to be completely satisfied with your purchase. However, we understand that there may be occasions where you wish to return an item. Below you’ll find our return and refund policy, applicable to all purchases, including international orders shipped from the EU.

Return Eligibility

We offer a 14-day return policy for non-perishable items. If you are not fully satisfied with your purchase, you may return the product within 14 days of receiving it, under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The product must not be a perishable or hygiene-sensitive item (e.g. opened food, skincare, etc.).

  • Products that require refrigeration or controlled temperature storage are not eligible for return or refund once they have left our facility, due to food safety and hygiene regulations.

We reserve the right to deny any return or refund request if we determine that the returned item does not meet these conditions or if we suspect abuse of our return policy.

Return Process

  1. Contact our customer support at [email protected] with your order number and reason for return.

  2. If approved, you will receive return instructions and the return address.

  3. Once we receive the returned item and confirm its condition, your refund will be processed within 7–10 business days.

Shipping Costs for Returns

  • The customer is fully responsible for covering return shipping costs.

  • We do not refund the original shipping fee unless the all items is damaged or defective, and the shipping carrier documents the issue for a full refund.

  • For international returns, any customs duties, VAT, or other import charges will not be refunded.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the product. Once verified, we will offer a replacement or refund at no additional cost to you.

Cancellations and Order Changes

Orders can only be modified or cancelled before they are dispatched. Once the package has been shipped, we can no longer make changes or stop the delivery.

If the customer changes the delivery address, delivery method, or pickup location directly with the carrier after dispatch, or refuses the shipment, the order will not be eligible for a full refund.

Any return shipping costs and carrier fees may be deducted from the refund.

Right to Refuse Returns

As a business, we reserve the right to:

  • Refuse returns or refunds for products that do not comply with our return policy.

  • Refuse multiple returns from a single customer if we suspect the policy is being misused.

  • Modify or update this policy at any time, with notice published on our website.

We strive to run a sustainable and fair business for both our customers and our team. By purchasing from our store, you agree to our terms outlined above.

If you have any questions, please contact our customer service team at [email protected]